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Faq

Frequently asked questions

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Our FAQ page is designed to help drivers better understand the collision repair process, with clear answers to common questions about repair timelines, insurance claims, estimates, vehicle drop-off, and what to expect before, during, and after repairs. Whether you are dealing with a recent accident or simply want to understand your options, this page gives you straightforward information to help you make confident, informed decisions about your vehicle.
How Long Will It Take to Repair my Vehicle?
Repair time depends on damage severity, parts availability, and insurance approvals, but we keep you updated throughout the entire process.
Do I need to bring in my vehicle to get an estimate?
In most cases, yes. Seeing the vehicle in person allows us to create a more accurate repair plan and identify hidden damage.
Should I call my insurance company prior to bringing in my car for an estimate?
You can, but it’s not required. We can help guide you through the claim process and next steps when you arrive.
Do I Have the Right To select The Shop That Will Repair My Vehicle?
Yes. You always have the legal right to choose the repair shop, regardless of your insurance company’s recommendations.
Do You Provide a Warranty on My Repair?
Yes. We back our work with a lifetime transferable warranty for long-term peace of mind.
What Is A "Direct Repair" Shop Or DRP?
A direct repair shop is part of an insurance program, but you are not required to use one and can choose any shop you trust.
Can You Work with My Insurance Company?
Yes. We work with all insurance companies and help manage the process to ensure your vehicle is repaired correctly.
Why Is Center Collision NOT On the List of Approved Shops from My Insurance Company?
Some shops choose to stay independent so they can prioritize proper repairs and customer advocacy over insurance program limitations.
Do I have To Pay a Deductible?
If your policy includes a deductible, you are responsible for that portion of the repair cost.
If My Vehicle Frame Is Damaged, Is It a Total Loss?
Not necessarily. Many vehicles with structural damage can be safely repaired depending on the severity and repair feasibility.
What Can I Expect If My Car Is A Total Loss?
If your vehicle is declared a total loss, your insurance company will handle valuation and settlement rather than repair.
Can You Match the Paint Color on My Vehicle?
Yes. We use advanced color-matching technology to blend paint for a seamless, factory-quality finish.
How Will I Know When My Vehicle Repair Is Completed?
We keep you informed throughout the process and will contact you as soon as your vehicle is ready for pickup.
What Is the Difference Between OEM and AM?
OEM parts come from the vehicle manufacturer, while aftermarket parts are made by third parties and may vary in fit and quality.
Why Is Your Estimate So Much Higher Than My Insurance Company's Estimate?
Insurance estimates are often preliminary, while our repair plan reflects the full scope required to repair the vehicle properly.
What is a Supplement?
A supplement is an additional repair cost identified after disassembly when hidden damage is discovered.
What Happens After I Drop Off my Car?
We begin a detailed repair plan, order parts, communicate with your insurer, and keep you updated throughout the repair.
Will the insurance Company apply AM Parts to my repair? What if I only want Genuine factory replacement parts on my vehicle?
Insurance may specify alternative parts, but we advocate for quality and prioritize OEM parts whenever possible.